Regulation

We thank you for your choice, in giving you a cordial welcome, please carefully read the regulations and behavioral rules that each guest must adopt so as not to disturb or harm others and the environment.

Failure to comply with one or more points of this regulation and the rules contained therein may lead to the termination of the contract with the related resulting economic and legal consequences.
OUR STAFF IS AT THE COMPLETE DISPOSAL OF GUESTS FOR EVERY NEED, IN ORDER TO MAKE YOUR STAY AS PLEASANT AS POSSIBLE.

1) GENERAL GUIDANCE:

• a. The Regulations of the "Hotel Cilene" accommodation facility in Ricci Massimiliano are established to guarantee everyone a uniform, orderly, serene and peaceful use of the same. It has a contractual nature between "Hotel Cilene" and the Guest and, therefore, the request to stay in the Hotel and the acceptance of this request by "Hotel Cilene" implies total acceptance of these Regulations.
• b. All guests are required to comply with the Internal Regulations of the Accommodation Facility, which can be consulted in the hotel reception and published on the website http://www.hotelcilene.it.
• c. Failure to comply with the Regulations and further provisions of the Management may result in the transgressor's removal from the Structure and the related reporting of the fact to all national and international tourist organisations, unless also reported to the Public Authorities in the event that the failure may possibly lead to the assumption of the commission of a crime.
• d. All specific indications shown on the signs located in the area owned and/or pertaining to the Hotel must also be respected
• e. Parents (or those who legally exercise their authority) are jointly responsible for the acts carried out by their minor children within the Hotel and are required to supervise them and ensure that they maintain polite and respectful behavior towards others, under their own direct responsibility and, in particular, with regard to the obligation to respect silence, the correct use of bathrooms, which cannot be considered places of play or meeting, and of the equipment made available by the Structure to its Guests. Any activity that may disturb other Guests is prohibited. In general, all the rules of this contract regulation must be respected.
• f. The conduct of both adults and minors is considered contractually relevant and, therefore, any transgression of the rules of this regulation and of the common rules of civil coexistence and good performance of the hotel will entail, according to the judgment contractually delegated in an unappealable manner to the Management, the immediate termination of the contract and removal from the hotel. In this case the Hotel Management is entitled to withhold the sums already paid and to demand the remaining sums, also as compensation for damages, without prejudice to the right to compensation for the greater damage ascertained.
• g. The Personnel appointed by the Management are required to enforce the Regulations against anyone. In the very act of accepting hospitality in the hotel, each customer also contractually agrees to submit to the authority of said staff, who are in turn obliged to always respect the laws of the Italian Republic and the principles commonly accepted by our culture of courtesy and good manners. According to hotel policy, all guests enjoy the right to respectful and dignified treatment and, as responsible reception facilities, we have an obligation to protect guests from inappropriate behavior. If a guest's actions are deemed inappropriate by a member of staff, or if inappropriate behavior is reported, the hotel reserves the right to take action against the guest after verifying this situation. Depending on the severity of guests' actions, the hotel may, at its discretion, request law enforcement intervention or remove guests from the property.
• h. The Management reserves the right to modify these Regulations at any time, which will be available at the Hotel reception and published on the website http://www.hotelcilene.it.

2) PERSONAL DATA:

• a. Upon arrival, customers will be asked for an identification document for the purpose of communicating their presence to the competent police bodies.
• b. Pursuant to art. 13 of Legislative Decree 06.30.2003 n. 196, all personal data of our Customers will be processed both using IT systems and manually, in order to carry out tax and legal obligations (draw up invoices, record data, etc.) and provide the requested service, as well as keep our guests informed of future promotions and offers.

3) RESERVATION:

• a. For information you can contact the reception and the hotel management by phone, via e-mail or in person.
• b. Reservations can be made by sending a written request to the email address info@hotelcilene.it, on the site http://www.hotelcilene.it or by telephone.
• c. The booking request must indicate the number and type of rooms requested, name, surname, arrival date, departure date, number of adults and children, age of the children (in order to be able to propose quotes tailored to different needs), telephone number, e-mail for communications. Please also indicate the estimated time of your arrival.
• unobtrusive. To confirm the booking, unless otherwise indicated, the booking's credit card details are required as a booking guarantee, which will be verified by the Hotel with pre-authorisation of an amount equivalent to the total of the entire stay.
• d. The reservation is also considered valid with a previously agreed deposit (bank transfer or cash), provided that it specifies the period and duration of the accommodation, the sender's address and telephone number, the arrangement (type of guesthouse) and accommodation (single, double, triple or family room).
• e. The price of the stay includes morning cleaning (at set times) and breakfast. DOES NOT include: any extra cleaning, drinks, drinks at the bar and minibar, drinks at the restaurant not included in the offer, rentals and use of equipment unless explicitly indicated in the offer, damage to people or things and everything not expressly indicated in the offer.

4) CHANGES TO BOOKING, CANCELLATIONS:

• a. For cancellations or changes to the reservation within seven days prior to arrival at the hotel or in the event of a no-show, the property reserves the right to charge the entire amount of the booked stay.
• b. There is normally no refund due to inability to occupy the accommodation in the booked period due to difficulties with means of transport, errors, other personal reasons or even changes such as early departures or delays on arrival. The booked period will be charged in full in accordance with Art. 1385 -1386 of the Civil Code.

5) BALANCE OF STAY:

• a. The balance of the stay is due upon arrival during check-in, any guarantee provided by credit card does not exempt the customer from payment. The requested pre-authorization will remain valid and as a guarantee for the entire duration of the stay and will be canceled after departure following verification of the room, the regularity of the stay, as well as the balance of the extras and the main conditions of the regulation, with possible charge in case of damage, theft, unpaid extras during check-out and/or early departure.
• b. The pre-authorization will be automatically released after 30 days, as per bank regulations, if you wish to release the sum in advance it is necessary to request the procedure from the hotel via email unless you check point 5 paragraph a.
• c. PRE-ACCOUNT and VERIFICATION: before the account balance it is possible to request to view the account and the charges for verification. Any errors or shortcomings must be reported before issuing the account.
• d. ELECTRONIC INVOICE: if you need an invoice, please report it promptly by providing us with the details of the header, address, tax code/VAT number, recipient code/PEC. Otherwise we will issue a simple receipt and subsequent cancellation will not be possible.
• e. ROOM BALANCE: The balance of the room must be paid upon arrival. It is possible to pay in cash for a maximum amount of 999.00 Euros (unless changes are made to the laws relating to cash payment) or even by credit and debit card. Attention, Travel Cheques and Personal or Cashier's Cheques are not accepted.
• f. EXTRA CONSUMPTION: At check-out, drinks must be communicated to the bar, minibar and other extras not yet detected by the hotel staff.
• g. UNDECLARED GUESTS: Any people hosted in the same room, but not declared at the time of booking or upon arrival, will be charged to the booking holder with a rate increased by 50% on the daily price with the right of the management and the property to report all unauthorized persons found inside the hotel to the PS authorities.
• h. KEY LOSS CHARGE: Breaking the key will be counted with a minimum amount of €10.00 for the duplicate. The loss of the keys and/or key rings of the suites will be counted with a minimum amount of €30.00.
• i. DAMAGE CHARGE: Guests respond and are called upon to compensate for damages caused by them or caused by people or animals under their responsibility. In case of missing linen, we will be forced to debit it from your account.

6) ARRIVAL (Check In)

• a. ROOM DELIVERY: room delivery is NOT expected before 2.00 pm (GMT+1) and will be guaranteed until 8.00 pm (GMT+1), unless otherwise agreed. Agree, at the time of booking, the expected arrival time. The keys will be delivered upon arrival after having completed the PS registry registration and account balance operations. If the room is already ready before check-in time it will be assigned immediately, otherwise it will be possible to leave your luggage with us.
• b. IDENTITY DOCUMENTS: Upon arrival, guests must strictly have identification documents, including minors. otherwise the operator must refuse hospitality (art.109 PS laws as amended by art.7 point 2 of L.203/95). The manager will also present, to each arriving customer, a declaration form of the personal details that they must complete and sign (PS Law as amended: from art. 7 n.4 of L.203/95).
• c. ACCEPTANCE OF MINORS: Minimum age to rent a room: 18 years. Unaccompanied minors by adults will be accepted only if they have a release signed by their parents (or by those who legally exercise their authority), with their telephone number and copy of their document.
• d. CUSTOMER GUEST REPORT: any guests of customers staying in the facility, even if temporary, must be agreed and reported upon receipt and present themselves with an identity document. Presence within the structure must be authorized by the management.
• e. PERSONS OCCUPYING THE ROOM: Each accommodation may be occupied exclusively by the number of persons indicated for that specific housing unit unless the client requests to add another bed, also on the proposal of the reception staff ALL names of occupants must be provided at reception.
• f. DATA PROCESSING: The data of our guests are processed in accordance with current privacy legislation.
• g. ROOM ASSIGNMENT: The choice and designation of the seat, in the type and category booked, is at the total discretion of the Hotel Management, unless otherwise explicitly agreed in writing.
• h. RECEPTION POINT: The reception point upon arrival is at the property's reception.
• i. ROOM VERIFICATION: Please immediately report any damage or disservices and malfunctions that you may encounter when staying in your room. Any damages found subsequently will be attributed to you.

• a. ROOM RETURN: room return MUST take place by 10.30 am (GMT+1), unless otherwise agreed. Agree, at the time of booking, the expected departure time. Unauthorized extensions beyond this time will be considered as an extension of the stay and charged. the keys of the same must be given at the Reception to the staff in charge who check what has been given for use (in order to avoid discussions, we invite you to notify of any breakages, etc).
• b. PENALTY FOR LATE DEPARTURE: After 11:00 am (useful time for tidying up the room), the customer will be charged the total cost of the room for a whole day.
• c. EARLY DEPARTURE: In case of early departure compared to the booking period, the customer must pay the amount agreed upon at the time of booking in full. If, on the day of your departure (check out), you plan to leave before 7.00 am, please kindly notify us the day before.
• d. ACCOUNT BALANCE: The bill must possibly be requested and, in case of departure before the opening time of the reception, paid the day before departure.
• e. RETURN ITEMS: Remember on departure to check to hand over your keys and any cards or other equipment provided by the hotel (electric adapters, chargers etc)
• f. LUGGAGE STORAGE: On the day of departure you can leave your luggage in our custody until 6.00 pm (6.00pm).

8) RULES OF CONDUCT DURING YOUR STAY

• a. CLEANING AND AVAILABILITY OF THE ROOM: The customer has the right to have the room starting from 2.00 pm on the agreed day (arrival day). During the period of stay the room will be available to guests except 30 minutes in the period from 09:00 to 14.00 to allow daily cleaning. If the customer does not wish to have the room renovated at the indicated time, he will effectively lose the right to the daily renovation.
• b. ACCESS of staff to OCCUPIED ROOMS: If, in addition to normal access for cleaning, for maintenance or other reasons it is necessary for hotel staff to access an occupied room, or in the event of significant changes in cleaning hours and services, the hotel undertakes to inform guests of any need for staff to enter an occupied room.
• c. Garbage must be collected in the appropriate collection bags located in the bedrooms and bathrooms of the bedrooms. It is not permitted to leave waste or anything else in common areas
• d. LINEN CHANGE: Linen is changed every 3 days. For standard bookings, if expressly requested by the customer it can also be daily, but will be considered as a supplement.
• e. USE OF BEDROOMS AND BATHROOMS:
  • Any damage caused to furniture, furnishings or equipment will be adequately assessed with the owners of the business for the relevant reimbursement.
  • Please do not slam the doors but accompany them, if you return to your room late please close the door of your room gently so as not to disturb those who are already sleeping.
  • Inside the bedroom or bathroom you will find everything you need: blankets, pillows, towels, personal hygiene products, etc. It is forbidden to bring anything found in the rooms, bathrooms or in any case in the internal rooms of the hotel outside.
  • Please notify and deliver upon receipt the discovery or loss of property
  • Please also, every time you leave the room, close the door and check that the windows are tightly closed, to avoid any theft of values from the rooms
  • WE ARE NOT RESPONSIBLE IN ANY WAY FOR OBJECTS OWNED BY YOU LEFT UNATTENDED IN THE ROOMS therefore please do not leave valuables unattended inside them. A safe is installed in the room, where you can leave small objects or money in storage. You can ask the management for the keys.
• f. NOTICES, RULES AND PROHIBITIONS: SILENCE, ORDER, DEMEANOR AND BEHAVIOR WITHIN THE HOTEL 

IS PROHIBITED WITHIN THE PREMISES:

• Smoking,
• Using narcotics,
• It is an obligation to respect the vegetation, the soil, the hygiene and the cleanliness of all spaces,
• It is not permitted to enter areas reserved for hotel staff,
• Throwing cards and trash out of the designated bins is not permitted,
• You are not allowed to enter with weapons, knives, sticks or tools considered blunt,
• Talking loudly, shouting,
• From 10pm the acoustic volume must be moderated in all rooms. Please also behave silently in corridors, stairs and common areas.
• g. Our facility does not have a night porter and closes at 11pm, although a night telephone service is guaranteed for emergencies, please return before this time, or ask in the direction.
• h. For the reason described above we ask you to always leave the room key on the appropriate noticeboard to allow us to know if guests are inside or outside the structure, in order to prevent anyone from staying outside after closing.

9) ANIMALS: DOGS CATS, RABBITS AND OTHER ANIMALS

• a. The Hotel accepts small and medium-sized pets upon request and confirmation to the hotel. For hygienic reasons and for any allergies on the part of other customers, pets are only allowed in certain rooms and only in some areas. The management reserves the right to accept the animal at its discretion, and in any case, if it does not comply with what the guest declared.
• b. The cost of the pet's stay is free but an amount of 25 euros may be charged at the end of the stay due to the need for more thorough cleaning of the room and with adequate detergents and sanitizers compared to normal.
• c. The presence of the animal must be communicated upon booking.
• d. Animals must always remain on a leash both inside the hotel and in the relevant external areas.
• e. The customer must be adequately equipped for the well-being of their animal. Any use of bed linen and towels for the animal (grooming, bedding or other) is prohibited.
• f. It is absolutely forbidden to let the animal climb onto beds, armchairs, chairs, tables, etc.
• g. It is absolutely forbidden to leave animals alone in the rooms throughout your stay (day and night).
• h. It is mandatory to comply with the vaccinations required by national and regional laws and with the mandatory marking (chip tattoo medal)
• i. The animal's behavior must be managed by the owner so as not to disturb other guests. An animal that disturbs any of the customers or other people in the hotel must, upon request, be calmed or removed. Pet owners accept full responsibility for damage that may result from the animals. All operations necessary to restore environmental hygiene in the rooms occupied by the animal are the sole responsibility of the customer. If traces (hair, excrement or other) are found on the beds or linen, the Customer will be charged the value of the contaminated item.
• j. The management reserves the right to withdraw the Residence contract at any time and without notice to anyone who does not comply with the instructions indicated above.

10) WI FI:

• All areas and rooms of the Hotel Italia are covered by a Wi Fi service whose code, upon release of personal details and declaration of privacy release, will be provided at reception.

11) HOURS:

• a. Respect the times shown to use the services
• b. Upon arrival, the rooms will be delivered from 2.00 pm to 9.00 pm
• uniparous. Upon departure, the rooms must be returned at 10.30 am (every half hour of delay will result in an additional charge of 10 euros to your credit card)
• unobtrusive. Please communicate well in advance any time requirements other than those indicated here
• and. SERVICES: PLEASE stick to the times shown. The structure is not obliged to provide services outside these hours nor to reimburse services not used due to negligence or delay on the part of the customer, including breakfast, lunch and dinner meals.
• unselfishness. HOTEL SERVICE HOURS: unless otherwise stated on the notices at the entrance to the restaurant area and at the reception:
  • Lunch: 13:00 v. Dinner: 8:00 PM
  • Concierge reception: 08:00 - 21:00 (to communicate with the reception type 9 from the room telephone

12) ELECTRICAL EQUIPMENT:

• a. The hotel current is 220 volt alternating current, check that your appliances are suitable for this type of current
• b. The electrical sockets are of the Italian type. Take care of adapters if your devices are equipped with plugs with a different system
• c. The hotelier does not assume responsibility for any damage to the equipment due to force majeure (sudden blackouts, power surges, etc)

13) SMOKE, FIRES and OPEN FLAMES:

• a. THE HOTEL IS NOT EQUIPPED WITH SMOKING ROOMS, THEREFORE SMOKING IS STRICTLY PROHIBITED THROUGHOUT THE HOTEL AND ESPECIALLY IN THE ROOMS (those who smoke will be charged a fine of 275 euros on the credit card left as guarantee)
• b. Smoking, burning, lighting candles in rooms, corridors and other environments is NOT permitted unless expressly authorized.
• c. It is mandatory to find out and read the fire prevention provisions and equipment and the behavior to be followed in the event of a fire.
• d. It is absolutely forbidden to light any stove inside the rooms.
• e. The use of open flame equipment whatever the fuel employed (kilns, heaters, lamps, etc) is prohibited throughout the structure, including chambers;

14) MEALS, HYGIENE and SAFETY

• a. For hygiene and safety reasons it is NOT permitted to prepare meals in the rooms.
• b. Breakfast is eaten in the breakfast room.
• c. Hotel guests are not allowed to bring food and drinks intended for breakfast to places other than the designated rooms used for service (in the room or outside the structure).

15) LIABILITY:

• The Hotel Management is not responsible for the lack of objects and/or valuables of guests (each Guest is required to take care of the custody of the objects he owns), for damage resulting from force majeure events and the nature of the thing (weather events, natural disasters, epidemics, diseases, falling trees or branches or products that fall within the nature of the plants, gusts of wind,car damage or theft in the parking area and property area). For no reason, upon departure, discounts will be granted to cover any or alleged disservices that may occur following the events described above.

The Direction